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Shipping & Returns

Shipping

All orders are shipped from Canada from one of two fulfillment centers. Orders destined for British Columbia, Yukon Territories, Alberta, and Saskatchewan are shipped from our fullfillment Center in Burnaby, BC. Orders destined for all other Canadian destinations are shipped from our Markham, ON fulfillment center.

Shipping Rates:

  • FREE SHIPPING is available across Canada* with minimum pre-tax purchase of $79+
  • $7.99 Flat-rate shipping for orders less than $79

    * Destinations designated as Air Stage locations by Canada Post (very remote areas accessible only via airplane) are not eligible for free shipping.

    Orders are usually processed and outbound within 1-2 business days of receipt.

    Incorrect Shipping Address:

    In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither Canada Post or ShopDukanDiet.ca is responsible for correcting an incorrect delivery address and it is the sole responsibility of the customer to ensure the delivery address provided is correct and deliverable by Canada Post. A deliverable address by Canada Post refers to the correct combination of Street #, Street name, unit of PO Box #(if applicable), City, Province and postal code.

    ShopDukanDiet.ca reserves the right to review and adjust the shipping charge assessed for an order, should an incorrect address was provided during order check out which results in a wrong shipping charge being assessed.

    Unclaimed Packages:

    Canada Post will usually make up to 2 attempts to deliver your package to your door. If no one is home to receive the package at both attempts, a final pick-up notice will be left at your door or mail box to notify of the location of postal office to pick-up the package. You have up to 15 days to pick-up your package from the postal station after the first attempt. If after 15 days the package is still left unclaimed at the postal station, Canada Post will ship the unclaimed package back to us. Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by Canada Post, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to ShopDukanDiet.ca by the carrier for the return delivery.

    Restrictions:

    All quoted shipping charges are subject to review. If we cannot deliver your order at the quoted price (due to cost of very heavy shipment or certain remote destinations), we will contact you to review alternatives or re-confirm that the revised shipping charge is ok with you.

    Return Policy

    Returns made within 14 days of purchase with receipt are honoured. Please contact us first to rectify any problems with your products before attempting a return. Postage for returned items are the responsibility of the customer. Perishable or semi-perishable products may not be returned. Returned items must be unopened and re-salable.

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